Patient Account Customer Service Representative

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Address patient billing inquiries for the Health System.

• Collaborate directly with patients to deliver customer service and recover overdue balances.

• Respond promptly and provide precise information regarding medical billing accounts through telephone, email, fax, mail, or in-person interactions.

• Act as a liaison among patients, providers, external departments, and other involved parties.

• Document and manage transactions, resolving account balances and discrepancies within specified timeframes.

• Organize, plan, and prioritize tasks while persuading debtors to take financial responsibility.

• Inform debtors about payment options and the financial implications of alternatives.

• Deliver exceptional customer service and uphold patient satisfaction.

• Manage calls effectively and appropriately.

• Stay informed about relevant laws, accreditation standards, and regulatory requirements, ensuring adherence.

⛳️ Requirements

• High School diploma or equivalent qualification.

• Minimum of 1 year of experience in customer service, healthcare, or office settings.

• Familiarity with medical terminology in a medical billing context.

• Computer proficiency and dexterity for data entry and access to patient information.

• Strong verbal and written communication abilities.

• Proficient with Windows-based applications, job-specific software packages, and typing.

• Excellent interpersonal skills.

• Capability to perform effectively under varying workload conditions.

• Ability to work independently with minimal oversight and make sound decisions.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and advancement.

• Supportive work environment that values teamwork and collaboration.