Patient Access Specialist II – PEDS HEM ONC

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage appointment requests and conduct outbound calls to arrange Epic referrals.

• Clearly communicate insurance participation, financial responsibilities, and time of service policies to patients.

• Gather patients' insurance and demographic details in EPIC.

• Execute real-time insurance verification.

• Collect pre-registration information to address accounts in the Epic work queue.

• Provide support and coverage backup as needed.

• Handle general faxing, filing, and mail sorting tasks.

• Lead team discussions concerning intricate patient scheduling requirements.

• Address escalated cases with increased complexity as assigned.

• Report issues to the lead, supervisor, or manager for resolution.

• Undertake additional related duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• A minimum of 3 years of relevant experience is necessary.

• Proficiency in medical terminology is essential.

• Strong expertise in handling a diverse range of scheduling complexities and related workflows.

• Exceptional customer service, problem assessment, and verbal/written communication skills are required.

• High proficiency in Microsoft Office (Word & Excel) or similar software is necessary.

• Bilingual (English/Spanish) skills are a plus.

• An Associate's Degree or higher is preferred.

• Prior experience in a high-volume customer service role within a call center environment is preferred.

🏝️ Benefits

• Competitive and comprehensive benefits package for eligible employees.

• Healthcare options available.

• Paid time off provided.

• Opportunities for growth as part of the Call Center Career Ladder.