Patient Access Resource Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding customer service to patients, their families, referring providers, insurance companies, OHSU healthcare professionals, and staff.

• Respond to incoming calls and manage scheduling, general inquiries, referral updates, and care-related questions.

• Organize and oversee patient access to Connected Care Center clinical services spanning multiple specialties.

• Document detailed telephone interactions and accurately input patient data into the Epic EMR system.

• Evaluate and direct calls to the appropriate personnel, including Nurse Triage and clinicians.

• Manage appointments, referrals, work queues, clinical service requests, and direct referrals.

• Serve as a liaison and information resource for physicians and nursing support staff.

• Return phone messages and distribute information packets for new patients.

• Maintain clinic templates and block schedules in Epic, and assist with scheduling for surgical services.

• Collect and confirm demographic, insurance, and financial information.

• Conduct financial screenings utilizing Experian and verify healthcare coverage eligibility.

• Obtain and follow up on managed-care authorizations.

• Arrange reservations and admissions for elective inpatient and day-patient procedures.

• Prepare patients for appointments, gather records and studies, coordinate accommodations, and provide appointment reminders.

• Process, verify, and update incoming referrals and patient demographic information.

• Upload documents using Epic Media Manager and scan records into patient charts.

• Complete necessary training, competency evaluations, OHSU modules, and ongoing education.

• Offer PAS system training to colleagues and act as a PAS resource.

• Engage in daily team huddles and collaborate across teams to facilitate patient access to care.

• Work independently from a remote location.

⛳️ Requirements

• Minimum one year of experience in a medical office environment, including high-volume direct patient contact and appointment scheduling; managed care authorization experience may be required based on the position description.

• Alternatively, one and a half years of experience in a high-volume public-facing role and six months in a medical office setting.

• Comprehensive knowledge of PAS policies and procedures.

• Proven advanced PAS user skills and extensive understanding of integrated care at OHSU.

• Basic computer proficiency, including word processing, Windows applications, and online scheduling.

• Preference for candidates with database skills.

• Exceptional verbal and written communication capabilities.

• Strong commitment to customer service.

• Proven effectiveness in managing confrontational customer interactions.

• Preferred: advanced degree.

• Preferred: experience with electronic health records.

• Preferred: two or more years of patient scheduling experience.

• Preferred: two or more years of healthcare experience, ideally in Urology, Neurology, Neurosurgery, GI, or Imaging.

• Familiarity with medical terminology.

• Ability to acquire new computer skills and adapt to new systems.

• Preferred: experience using Epic.

🏝️ Benefits

• Comprehensive health coverage options.

• Retirement savings plan with employer matching.

• Opportunities for professional development and continuing education.

• Flexible scheduling and remote work options.

• Employee wellness programs.