Patient Access Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the primary point of contact for patients.

• Assist with both general and escalation appointment scheduling.

• Enroll new patients and review the demographics of existing ones.

• Confirm and update insurance details.

• Address general inquiries from patients.

• Prepare messages for providers, manage triage, surgical scheduling, and coordinate with other internal departments.

• Manage incoming calls for a high-volume practice while working remotely.

• Accurately record patient requests and concerns in the EPIC EMR system.

• Resolve patient inquiries and concerns, and escalate urgent issues as necessary.

• Perform additional duties as assigned.

• Utilize standard office equipment, including computers, phones, and faxing through RingCentral.

⛳️ Requirements

• High School Diploma required.

• Minimum of one year of experience in a medical practice or health insurance organization.

• Exceptional verbal and written communication abilities.

• Experience with EMR systems is preferred.

• Strong self-management capabilities in a remote work setting.

• Maintain a professional and positive demeanor when interacting with patients, colleagues, managers, and the executive team.

• Adhere to strict confidentiality and HIPAA regulations.

• Ability to solve practical problems and interpret written, oral, diagrammatic, or scheduling instructions.

• Comprehensive understanding of computer information systems.

• Capability to meet the specified physical demands, with reasonable accommodations where applicable.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance plans.

• Health Savings Account (HSA) / Flexible Spending Account (FSA).

• 401(k) matching program.

• Employee Assistance Program (EAP).

• Competitive compensation package.

• Equal Opportunity Employer.