Patient Access Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a patient advocate to facilitate access to medications for prompt treatment initiation, training, and ongoing deliveries across healthcare provider offices, payers, and specialty pharmacies.

• Recognize patient support needs and preferred interactions to provide a smooth, customized patient experience.

• Assist patients in adhering to the treatment plan as prescribed by their healthcare provider.

• Offer support to patients and healthcare providers throughout the prior authorization and appeals processes.

• Educate both providers and patients on relevant payer policies.

• Supply support regarding the coverage status of each assigned patient.

• Keep precise information in the designated computer system to ensure data integrity.

• Communicate effectively with patients, physicians, pharmacies, and other third parties.

• Perform benefits investigations, provide program information, assess eligibility, assist with reimbursement, enroll patients in copay support, and transition patients to patient assistance programs.

⛳️ Requirements

• Bachelor's degree is mandatory.

• A minimum of 1-2 years of experience in the pharmaceutical or healthcare case management industry.

• Familiarity with medical or pharmaceutical terminology.

• Experience with health insurance and prescription reimbursement.

• Knowledge of HIPAA regulations and privacy laws.

• Experience in reporting Adverse Events and Product Quality Complaints.

• Adherence to program business rules, standard operating procedures, and guidelines.

• Exceptional case management skills.

• A strong desire to learn and the capability to communicate that enthusiasm to others.

• Skills in collaboration and follow-up.

• Ability to thrive in a dynamic and culturally diverse environment.

• Capacity to maintain patient confidentiality.

• Competence to conduct interviews without the use of unauthorized artificial intelligence tools or external assistance.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Accrued paid time off.

• 401(k) plan with company matching.

• Disability and life insurance coverage.

• Paid maternity and paternity leave.

• Company-paid holidays.

• Recognition programs, contests, and awards.

• Ongoing growth opportunities through learning, leadership development, and career advancement support.

• Collaborative work culture.

• Reasonable accommodations provided in accordance with applicable law.