Partnership Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to live calls, chats, and emails from clinicians and clients.

• Partner with Customer Operations teams to address stakeholder obstacles.

• Collaborate with RCM and Engineering teams to troubleshoot bugs and billing concerns.

• Meet with your supervisor to review performance improvement opportunities, feedback, and goals.

• Deliver exceptional support to Payor Partner Clinicians and Clients.

⛳️ Requirements

• Minimum of 2 years of experience in customer support (healthcare billing is a plus).

• At least 1 year of experience providing customer assistance via phone, live chat, and email support.

• Familiarity with health insurance and billing processes.

• Intermediate technical proficiency.

• Experience managing large databases and utilizing multiple tools simultaneously.

• Capability to adapt and multitask effectively.

• Ability to thrive in a dynamic environment.

• Strong attention to detail.

• Enthusiasm for working in a contact center setting.

• Proactive attitude with a willingness to investigate and resolve issues.

• Empathetic demeanor.

• Capacity to maintain composure during high-pressure interactions.

• Resume must be submitted in PDF format.

• Authorization to work legally in the United States.

• Must not require current or future sponsorship for immigration-related employment benefits.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability insurance coverage.

• No-cost access to therapy through the Grow platform (available for US employees).

• Retirement savings programs along with equity opportunities.

• Flexible time-off policies.

• Company-paid holidays.

• Company-wide Winter Break.

• Up to 18 weeks of paid parental leave.

• Stipend for new child expenses.

• Dedicated weekly flexible time for self-care.

• Annual wellness and development stipend.

• Pre-tax commuter benefits for employees working from hub locations.

• Support for home workspace setup.

• Meal benefits.

• Wellness memberships.

• Access to virtual care.

• Discounts on pet insurance (where applicable).

• Global travel assistance.

• Travel 2–3 times a year for company and departmental offsite events.