Partner Technical Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary strategic liaison for designated Global and Strategic Regional partners.

• Establish and nurture trusted relationships with partner executives and practice leaders.

• Lead collaborative business planning involving partner investments, industry focus, and go-to-market strategies.

• Provide guidance to partners on practice expansion, specialization strategies, and AI-enabled solutions.

• Influence the partner-sourced and partner-influenced pipeline through an offer-led approach and solution differentiation.

• Facilitate and support technical discovery sessions, executive briefings, and solution demonstrations.

• Drive solution strategies that align with high-value industry workflows and customer outcomes.

• Convert platform and AI capabilities into scalable, partner-differentiated solutions.

• Maintain fluency in workflows across CRM, IT, Security, and Business Services domains.

• Design and implement partner-led proofs of concept and co-demonstrations.

• Offer technical escalation support for critical partner-led opportunities.

• Advocate for AI-first solution design, intelligent workflows, automation, and agent-based use cases.

• Coordinate engagement with Partner Solution Architects and domain-specialist advisors.

• Advance partner offerings from concept through validation to scalable commercialization.

• Encourage responsible, enterprise-ready AI adoption in accordance with governance and trust standards.

• Link solution strategies to measurable outcomes, including efficiency, growth, ROI, and time-to-value.

• Support executive discussions with value narratives and outcome-focused storytelling.

• Organize internal specialist teams to provide a cohesive partner experience.

⛳️ Requirements

• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or similar roles.

• Demonstrated success in leading technical discovery, presentations, and partner engagements.

• Experience working directly with partners, system integrators, hyperscalers, or technology alliances.

• Capability to influence senior partner stakeholders at the VP+ level.

• Ability to integrate business strategy, industry context, and technology solutions into actionable plans for partner growth.

• Experience in shaping or scaling partner practices, offerings, or go-to-market initiatives.

• Understanding of enterprise platforms and workflow-based solutions at both conceptual and architectural levels.

• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.

• In-depth familiarity with at least one industry vertical, such as Financial Services, Healthcare, Manufacturing, or Public Sector.

• Experience incorporating AI into work processes, decision-making, or problem-solving.

• Familiarity with the ServiceNow platform and its AI capabilities is preferred.

• Background in management consulting, strategy advisory, or partner business development is preferred.

• ServiceNow certifications such as CSA, CIS, or architectural certifications are preferred.

• Experience across various partner routes to market is preferred.

• Knowledge of competitive platforms is preferred.

• Willingness to travel up to 50% for partner, customer, and organizational activities.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time-off policy.

• Family leave programs.

• Flexible or remote work options.

• Support for reasonable accommodations.