Partner Technical Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main strategic contact for designated global and strategic regional partners.

• Establish trusted relationships with partner executives and practice leaders.

• Direct collaborative business planning concerning partner investments, industry focus, and market strategies.

• Provide guidance to partners on practice growth, specialization strategies, and AI-enabled solutions.

• Shape partner-sourced and partner-influenced pipelines through an offer-led strategy and solution distinctiveness.

• Lead and facilitate technical discovery sessions, executive briefings, and solution demonstrations.

• Propel solution strategies that align with high-value industry workflows and customer outcomes.

• Convert ServiceNow platform and AI capabilities into scalable, partner-differentiated solutions.

• Maintain fluency in workflows across CRM, IT, Security, and Business Services domains.

• Design and implement partner-led proofs of concept and joint demonstrations.

• Provide technical escalation support for critical partner-driven opportunities.

• Advocate for AI-first solution design, intelligent workflows, automation, and agent-based use cases.

• Coordinate engagement with Partner Solution Architects and domain-specialist advisors.

• Advance partner offerings from concept through validation to scalable commercialization.

• Support responsible, enterprise-ready AI adoption in alignment with governance and trust standards.

• Link solution strategies to measurable outcomes including efficiency, growth, ROI, and time-to-value.

• Assist in executive discussions with value narratives and outcome-based storytelling.

• Organize internal specialist teams to ensure a cohesive partner experience.

⛳️ Requirements

• Over 8 years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or similar roles.

• Demonstrated success in leading technical discovery, presentations, and partner interactions.

• Experience collaborating directly with partners, system integrators, hyperscalers, or technology alliances.

• Strong executive presence with the ability to influence VP+ partner stakeholders.

• Ability to integrate business strategy, industry context, and technology solutions into actionable partner growth strategies.

• Experience in shaping or scaling partner practices, offerings, or market approaches.

• Understanding of enterprise platforms and workflow-based solutions at both conceptual and architectural levels.

• Familiarity with AI-enabled use cases, automation patterns, and data-driven workflows.

• Extensive knowledge of at least one industry vertical, such as Financial Services, Healthcare, Manufacturing, or Public Sector.

• Experience incorporating AI into work processes, decision-making, or problem-solving.

• Preferred: Knowledge of ServiceNow platform and AI capabilities, including Now Assist and AI Agents.

• Preferred: Background in management consulting, strategy advisory, or partner business development.

• Preferred: ServiceNow certifications such as CSA, CIS, or architectural certifications.

• Preferred: Experience across various partner routes to market, including C&I, MSP, Reseller, Hyperscaler, and Build.

• Familiarity with competitive platforms and ability to articulate ServiceNow’s differentiators.

• Willingness to travel up to 50% for partner, customer, and organizational activities.

🏝️ Benefits

• Equity (when applicable)

• Variable/incentive compensation

• Health plans

• Flexible spending accounts

• 401(k) Plan with company match

• ESPP

• Matching donations

• Flexible time away plan

• Family leave programs

• Remote/flexible work persona options

• Reasonable accommodations during the application process