Partner Technical Architect

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the main strategic liaison for designated Global and Strategic Regional partners.

• Develop trusted connections with partner executives and practice leaders.

• Lead collaborative business planning that aligns with partner investments, industry focus, and go-to-market strategies.

• Provide guidance to partners on practice expansion, specialization strategies, and AI-driven offerings.

• Shape the partner-sourced and partner-influenced pipeline through an offer-led strategy and solution differentiation.

• Facilitate and support technical discovery sessions, executive briefings, and solution demonstrations.

• Drive solution strategies that align with high-value industry workflows and desired customer outcomes.

• Convert platform and AI capabilities into scalable solutions that differentiate partners.

• Maintain fluency in workflows across CRM, IT, Security, and Business Services domains.

• Design and execute partner-led proofs of concept and collaborative demonstrations.

• Provide technical escalation support for critical partner-led initiatives.

• Advocate for AI-first solution design, intelligent workflows, automation, and agent-based use cases.

• Coordinate engagement with Partner Solution Architects and domain-specialist advisors.

• Advance partner offerings from initial concept through validation to scalable commercialization.

• Promote responsible, enterprise-ready AI adoption that aligns with governance and trust standards.

• Link solution strategies to measurable outcomes including efficiency, growth, ROI, and time-to-value.

• Aid in executive discussions with value narratives and outcome-based storytelling.

• Coordinate internal specialist teams to provide a cohesive partner experience.

• Travel for partner, customer, and organizational engagements up to 50%.

• Does not engage in platform configuration, development, or solution delivery.

• Does not oversee commercial contracts, pricing, or financial program management.

⛳️ Requirements

• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or similar roles.

• Demonstrated success in leading technical discovery, demonstrations, and partner interactions.

• Experience collaborating directly with partners, system integrators, hyperscalers, or technology alliances.

• Strong executive presence with the ability to influence senior partner stakeholders at the VP+ level.

• Capability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.

• Experience shaping or scaling partner practices, offerings, or go-to-market strategies.

• Understanding of enterprise platforms and workflow-based solutions at both conceptual and architectural levels.

• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.

• Extensive familiarity with at least one industry vertical.

• Experience integrating AI into work processes, decision-making, or problem-solving.

• Familiarity with the ServiceNow platform and its AI capabilities is preferred.

• Background in management consulting, strategy advisory, or partner business development is preferred.

• ServiceNow certifications are preferred.

• Experience across multiple partner routes to market is preferred.

• Familiarity with competitive platforms is preferred.

• Willingness to travel up to 50%.

• Must meet applicable export-control approval requirements when relevant.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Flexible or remote work options.

• Reasonable accommodation support.