Partner Success Manager — Fintech SaaS

This is a fully remote position, open to applicants in Germany.

📋 Description

• Represent the voice of customers in Germany and take charge of their success with the Pennylane platform.

• Onboard new corporate clients and tax/accounting firms onto the Pennylane platform completely.

• Ensure that customers achieve maximum value from the solution as swiftly as possible.

• Act as the primary contact point for current customers.

• Establish and maintain trustworthy relationships with customers.

• Identify opportunities for upselling.

• Ensure customers utilize Pennylane effectively to meet their business objectives.

• Perform regular health checks and reviews.

• Enhance customer satisfaction and retention while minimizing churn.

• Collaborate closely with the German sales team and management.

• Streamline processes.

• Provide insights on product requirements.

• Contribute to Pennylane's strategic expansion in Germany.

• Acquire product expertise in the German finance and accounting sector and share knowledge with clients.

⛳️ Requirements

• 2–5 years of professional experience in accounting, account management, or a related customer-facing position.

• Preferably experience in a tax/accounting firm setting or alternatively in SaaS or fintech.

• Completed vocational training as a tax clerk, tax specialist, or certified tax advisor, or possess a degree in finance.

• Thorough understanding of the needs of businesses and/or tax advisors concerning finance, invoicing, and bookkeeping.

• Excellent communication skills and empathy.

• Ability to convey complex information in a simple manner.

• Proactive, solution-driven hands-on approach.

• Willingness to contribute to process development in an early-stage team.

• Readiness to travel for onboarding at the Paris HQ and for regular customer visits within Germany, roughly once a month.

• Proficient in German at C2 level or native proficiency.

• Fluent in English for collaboration with the international team.

• Passion for a continuously evolving work environment.

• Strong teamwork skills.

• Adequate experience to prioritize daily tasks based on business requirements.

🏝️ Benefits

• 30 company-sponsored vacation days.

• Competitive salary package.

• Equity in the organization.

• Budget for enhancing your home workspace comfort.

• Monthly allowance for coworking space.

• Access to the Berlin office for regular use.

• Access to Busuu for improving English or French language skills.

• Latest Apple hardware provided.

• Regular company events such as Tech Days and an annual retreat.

• Remote work from your residence in Germany.

• Opportunities for regular work from other locations in Europe, provided the time difference to CET is no more than two hours.