Lead, Residential Solar QA – Partner Success

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee strategic relationships with Residential Solar sales and installation partners to ensure operational and financial success.

• Facilitate onboarding for new partners through training on operations, products, and new market strategies.

• Provide guidance to partners and internal teams regarding installation quality standards, program requirements, and necessary corrective actions.

• Recognize, investigate, and resolve issues faced by partners.

• Generate reports and dashboards that track cancellation rates, milestone durations, project quality, operational efficiency, and various performance metrics.

• Supervise solar project assessments for underwriting, installation quality, and compliance with commissioning standards.

• Address and resolve complicated or non-standard project situations.

• Detect recurring quality problems and trends, addressing root causes in collaboration with partners.

• Create and uphold QA standards, checklists, and evaluation criteria.

• Lead the Solar QA and Operations team, managing daily operations, training, and professional development.

• Support the team with operational tasks.

• Foster the development of team members and assist in their career advancement.

⛳️ Requirements

• Proficient understanding of Residential Solar PV systems and installation methods; knowledge of Energy Storage Systems (ESS) is preferred.

• Comprehensive grasp of the solar interconnection process.

• Capability to review and analyze project documentation, project plan sets, shade reports, and installation images.

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• A strong focus on results, efficiency, and continuous improvement.

• Ability to adapt and thrive in a dynamic environment.

• Outstanding organizational and document management skills with keen attention to detail.

• Willingness to learn and master new technologies.

• Competence in managing numerous sales and installation partnerships, multiple projects, and competing priorities in a fast-paced industry.

• Minimum of 5 years of experience in Residential Solar installation, operations, QA/QC, or a related field.

• Proven experience in leading a team and managing external partners.

• Familiarity with Aurora Solar or EagleView is preferred.

• Applicants must be authorized to work in the US on a full-time basis.

• Current or future sponsorship is not available or supported.

🏝️ Benefits

• Annual incentive plan linked to company performance.

• Medical coverage with complimentary telehealth services.

• Dental insurance.

• Vision insurance.

• Employer contributions to health savings accounts.

• Access to Headspace for mental wellbeing support.

• Free mental healthcare visits for employees and their dependents.

• Support for family planning through Maven.

• Paid leave for family and caregiving responsibilities.

• Services for fertility, adoption, and surrogacy.

• 401(k) plan with employer matching.

• Financial wellbeing resources.

• Paid time off.

• Tuition reimbursement.

• Additional paid leaves.

• Employee hardship assistance fund.

• Various additional perks.