Partner Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume operational responsibility for current B2B, showroom, and affiliate partnerships.

• Act as the main point of contact for partners, handling operational issues, follow-ups, and fostering the growth of the relationship.

• Organize ongoing B2B product trials and pilot initiatives, converting them into purchases, rollouts, or long-term partnerships.

• Oversee existing showrooms, ensuring optimal product display and further enhancing successful locations.

• Facilitate the onboarding of new showroom, affiliate, and distribution partners, equipping them with necessary information, materials, and codes to begin.

• Monitor minimum purchase commitments, performance clauses, agreed targets, and pertinent KPIs.

• Recognize upselling, expansion, and cross-selling opportunities, collaborating with Sales to develop them.

• Ensure CRM data quality and integrity, including follow-up tasks, recalls, call documentation, and opportunity tracking.

• Work together with Sales, Marketing, Operations, and Product teams to align partner needs internally.

• Analyze partner activities and assist in reporting.

⛳️ Requirements

• Ideally, initial professional experience in Partner Management, Customer Success, Account Management, Sales, or Business Development, particularly in a B2B context.

• A highly organized, reliable, and dependable work ethic.

• Capability to maintain an overview while managing multiple partners and projects concurrently.

• Strong practical mindset and eagerness to independently advance initiatives.

• Consistent utilization of a CRM system, coupled with robust documentation and follow-up discipline.

• Exceptional communication skills, with the ability to cultivate long-term professional relationships across diverse stakeholders.

• A commercially driven and solution-focused mindset.

• Eagerness to actively enhance partnerships.

• Comfort in a dynamic start-up environment with the ability to manage swiftly changing priorities.

• Proficient communication skills in both German and English.

🏝️ Benefits

• 30 days of paid vacation.

• Opportunity to take workations.

• Flexible working models.

• Complimentary drinks, fruit, and coffee.

• Exclusive fitness benefits via Wellpass.

• Regular feedback sessions.

• Streamlined decision-making processes.

• Responsibility for your own projects with increasing ownership.