Customer Success Manager, Growth

This is a fully remote position, open to applicants in North America.

📋 Description

• Build and nurture robust relationships with key stakeholders at Linear’s mid-market clients.

• Serve as the main point of contact for customer inquiries, issues, and feedback.

• Attain expertise in the product and assist customers in leveraging Linear to achieve business goals.

• Facilitate customer onboarding and provide training on Linear’s features and best practices.

• Increase the usage and adoption of Linear within client accounts.

• Advocate for customer requirements within the organization.

• Collaborate with product, sales, and support teams to tackle challenges and promote product improvements.

⛳️ Requirements

• A minimum of 3 years of relevant experience in a technical customer-facing position.

• Experience in SaaS and startups is essential.

• Ability to thrive and adapt in a dynamic and flexible environment.

• Strong organizational and time management abilities, capable of managing multiple tasks and prioritizing effectively.

• Exceptional verbal and written communication skills, with the capacity to clearly articulate complex concepts.

• Previous experience collaborating with product and engineering teams and/or working with developer tools is desirable.

• Must be based in North America.

• Must be located in a US or EU equivalent timezone.

🏝️ Benefits

• Competitive salary and equity.

• Employee-friendly equity terms (early exercise, extended exercise).

• Stipend for setting up your home office.

• Paid lunch and coffee during workdays.

• Option to work remotely, eliminating the need for commuting.

• Paid co-working space/desk at an office.

• Health, dental, and vision insurance (US).

• Regular team events and offsites.

• 5 weeks of paid vacation.

• 4 months of paid parental leave.

• Emphasis on work-life balance.