Customer Success Manager

This is a fully remote position, open to applicants in Connecticut, +19 more states.

📋 Description

• Act as the key post-sales consultant for a portfolio of SMB/MM clients utilizing Showcase, Follow Up Boss, and Zillow Pro.

• Facilitate onboarding, enablement, and early value realization during the initial 90 days for customers.

• Encourage product adoption and behavior change through training sessions, collaborative workshops, and continuous coaching.

• Leverage data and best practices to deliver actionable strategic recommendations to customers.

• Ensure account health and readiness for retention by identifying adoption gaps and potential risks.

• Collaborate with the Sales team on renewals and opportunities for expansion.

• Work together with Sales, Implementation, and Support teams to provide a seamless customer experience.

• Gather customer feedback to enhance products and services.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 3–5 years of experience in a client-facing role within a SaaS or technology setting.

• Proven experience supporting a high-volume book of business.

• Strong preference for candidates with knowledge of the real estate sector and real estate technology.

• Experience in coaching customers on software and simplifying complex workflows for end users.

• Excellent consultative skills, including discovery, opportunity identification, challenging customer assumptions, and coaching towards results.

• Comfort in navigating advanced SaaS tools, integrations, and data-driven use cases.

• Exceptional communication and interpersonal abilities.

• Proven organizational and time management capabilities.

• Flexibility in scheduling to accommodate customer needs with quick turnaround times.

• Ability to manage projects with tight deadlines and changing priorities.

• A growth mindset, adaptability, and a proactive self-starting approach.

• Ability to work efficiently and effectively within cross-functional teams.

• Must be located in the U.S.; employees may reside in any of the 50 states, with some limited exceptions.

🏝️ Benefits

• Equity awards based on factors such as experience, performance, and location.

• Option for remote work from a location of your choice.

• Flexible distributed work arrangements through Cloud HQ.

• Equal employment opportunities and accommodation support.