Partner Success Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Offer assistance to cross-functional teams with meticulous attention to detail

• Utilize internal platforms such as Gong, Gainsight, and Salesforce to research, analyze, and document insights

• Ensure partners achieve maximum ROI and adoption while collaborating with ConnectWise stakeholders to facilitate successful renewals

• Establish and maintain relationships across various accounts

• Connect within accounts to support partners in reaching their goals

• Track partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities, translating findings into effective success strategies

• Cultivate an understanding of the business challenges faced by partners and address their requirements

• Identify risks that may hinder partners’ business objectives and develop mitigation strategies

• Navigate customer organizational structures to foster relationships with executives and stakeholders

• Recommend solutions to partner challenges using the ConnectWise platform and aligned playbooks; escalate complex issues to senior resources

• Recognize escalations and coordinate resolutions with leadership and cross-functional teams

• Conduct regular Quarterly Business Reviews (QBRs) to evaluate performance, identify growth opportunities, and enhance strategic alignment

⛳️ Requirements

• Familiarity with Customer Success fundamentals

• Capacity to comprehend and articulate the influence of new technology/processes on partner use cases

• Excellent communication, organizational, and analytical abilities

• Quick to grasp and clearly explain technological and business concepts

• Proficient in leading and facilitating partner executive meetings (QBRs)

• Ability to adapt to shifting priorities and transition between tasks effortlessly while producing results within tight deadlines

• Thorough understanding of SaaS business models, including subscription management, cloud-based service delivery, product scalability, security protocols, and best practices in customer relationships

• Preferably possess working knowledge of ConnectWise products, platform features, capabilities, and optimal use cases

• Bachelor’s degree in a related field or equivalent business experience

• A minimum of 1 year of relevant experience

• Travel of 0-10% may be necessary

🏝️ Benefits

• Flexible hybrid/remote work options based on location

• Travel of 0-10% may be necessary

• Equal employment opportunities

• Reasonable accommodations for qualified individuals with disabilities

• Additional benefits and employment privileges