Partner Operations Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Responsible for managing partner-related Salesforce data, which includes accounts, opportunities, and the attribution of sourced versus influenced activities.

• Define, document, and implement attribution rules while resolving any data conflicts that arise.

• Set and uphold partner data governance standards, ensuring consistent reporting across Salesforce and the partner platform.

• Create dashboards tailored for partner leadership and field teams.

• Oversee the entire deal registration process, which encompasses intake, validation, conflict resolution, and approval.

• Manage the partner application process, including intake, qualification, approvals, enrollment, agreements, and tracking of activation.

• Assist in building foundational partner enablement resources, including onboarding paths, certification tracks, asset libraries, and enablement tracking.

• Handle tiering, onboarding, certification, and MDF from the initial request through to reconciliation; evaluate MDF ROI.

• Eliminate manual processes by implementing Salesforce flows and platform workflows.

• Streamline partner discounts, SKUs, quoting, distribution transactions, incentives, and the reconciliation of compensation or credit.

• Establish and manage support processes for partner operations and ensure adherence to issue-resolution SLAs.

• Oversee administration of the partner platform, which includes managing access, workflows, and Salesforce synchronization.

• Lead the partner platform migration alongside IT and RevOps, covering requirements, data mapping, testing, cutover, and reconciliation.

• Develop regular reporting for internal reviews and partner QBRs.

• Monitor program KPIs, identify emerging trends, and present recommendations to the Head of Partner Operations and Enablement.

⛳️ Requirements

• 5-8 years of experience in partner, sales, or revenue operations, specifically in support of a channel or partner program.

• Proficient in Salesforce with advanced skills in reports, dashboards, flows, and data hygiene.

• Direct experience with deal registration, tiering, onboarding, or MDF processes.

• Demonstrated ability to identify and resolve root causes in data issues rather than merely addressing the symptoms.

• Comfortable collaborating with various partner types and stakeholder groups simultaneously.

• Proficient in written English.

• Experience with a PRM platform and familiarity with platform migration or systems consolidation is strongly preferred.

• Experience working US hours from a location outside the US is strongly preferred.

• Background in a cloud infrastructure, storage, or technical B2B company is strongly preferred.

🏝️ Benefits

• Opportunity to work remotely from India.

• Significant overlap with US business hours.

• Equal Opportunity Employer dedicated to promoting diversity, equity, and inclusion.