Participant Benefits Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to participant inquiries regarding benefits, plan details, and available choices

• Clarify relevant forms and procedures

• Investigate questions and finalize transactions

• Make timely return calls and escalate issues when necessary

• Accurately record participant interactions in the case management system

• Adhere to client-specific protocols while meeting standards for quality, accuracy, productivity, and timeliness

• Safeguard confidential participant information

• Follow company, client, privacy, and security regulations

• Undergo approximately 7–8 weeks of virtual training

⛳️ Requirements

• Excellent verbal and written communication abilities, with strong listening and interpersonal skills

• Keen attention to detail and capability to convey information clearly and professionally

• Basic computer proficiency and willingness to learn new systems and processes

• Strong organizational and time-management capabilities

• Capacity to work independently, adhere to detailed procedures, and adjust to client-specific needs

• Patient, professional, and solution-oriented demeanor

• Dependable attendance and punctuality

• Availability Monday through Friday during scheduled hours, which fall between 8:00 AM and 10:00 PM

• Minimum download speed of 25 Mbps, upload speed of 5 Mbps, and ping of 175 ms or less

• Capability to connect to a modem/router using an Ethernet cable

• Stable home internet connection

• Must reside in a qualifying United States hiring location; applicants from specified restricted states and metro areas are ineligible

• Preferred: experience in benefits administration, defined benefit pension plans, retirement services, customer service, or call center operations

• Preferred: knowledge of pension terminology, plan provisions, or participant support

🏝️ Benefits

• Extensive virtual training

• Health insurance coverage

• Optional dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick leave

• Work from home flexibility

• Opportunity to enhance communication, problem-solving, and benefits administration skills

• Eligibility for bonuses or incentives based on business needs