Part Time People Resource Center Representative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Deliver client support through telephone, email, and chat communication with incoming callers.

• Receive, address, and document HR and training support inquiries.

• Investigate and resolve escalated cases, associate care issues, and HR systems transactions.

• Analyze various data sources, determine solutions, document circumstances, and communicate outcomes to associates.

• Respond to calls and assist Payroll, Tax Training Support, Benefits, and Timekeeping departments.

• Effectively resolve intricate cases within service level agreements (SLAs), collaborating with subject matter experts.

• Interpret client requirements and utilize software to identify solutions.

• Provide accurate, timely, and professional customer service.

• Assess situations, determine necessary actions, and offer guidance or escalate as needed.

• Work together with team members and leaders to surpass case resolution expectations.

• Ensure data integrity and leverage all pertinent resources and data sources in case resolution.

• Identify trends in case volume and collaborate with leadership on resolutions.

• Partner with management on casework, workload, and professional development.

• Engage in training and mentor other PRC representatives.

• Participate in outbound calling campaigns and internal team initiatives as required.

• Attend on-camera one-on-one sessions and weekly team meetings.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Ability to perform mathematical operations.

• Capability to critically analyze reports.

• Skill in managing multiple tasks and projects concurrently.

• Proficiency in interacting effectively with all levels within the company.

• Systematic approach to problem-solving through analysis and assessment of alternative solutions.

• Ability to collaborate effectively in a diverse work environment and work with various cross-functional teams.

• Capacity to work independently with a high level of accuracy, thoroughness, and professionalism.

• Excellent verbal and written communication skills.

• At least 2 years of relevant work experience.

• Associate’s degree in business or a related field, or an equivalent combination of education and experience (preferred).

• Familiarity with Workday, Human Resources Management Systems (HRMS), iCIMs tracking and onboarding, Dimensions, or other payroll-related systems (preferred).

🏝️ Benefits

• Competitive salary.

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• Virtual fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Continuous learning opportunities and support for well-being.

• Part-time schedule of 25 to 30 hours per week, flexible within maximum monthly part-time hours.

• Remote work options available.