Part-Time Installer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with loan applications through the stages of application, documentation, funding, and servicing.

• Examine and confirm the accuracy of loan application and funding documents, which include contracts and project documentation.

• Manage and monitor loan application and funding requests.

• Assess documentation for completeness and pinpoint any missing or additional information.

• Keep precise project notes and documentation within internal systems.

• Elevate complex issues, discrepancies, or exceptions as necessary.

• Address installer support inquiries and provide information regarding applications, project requirements, documentation, and funding.

• Follow up with installers on outstanding documents or project requirements.

• Assist with administrative duties related to installer onboarding, project processing, funding, and ongoing account support.

• Adhere to OneEthos' ethical solar principles and core values.

• Expand knowledge of OneEthos products and participate in new product development initiatives.

• Promote sustainability practices and advocate for environmental, social, economic, and racial justice.

• Engage in education related to sustainability practices.

• Safeguard the organization and its clientele.

• Deliver high-quality results punctually, whether working independently or collaboratively.

⛳️ Requirements

• 0–3 years of experience in the workforce; experience in a client-focused, high-volume role, preferably in a remote setting, is highly desirable.

• Exceptional communication and active listening skills.

• Quick to learn with a technology-oriented mindset.

• Ability to excel in a fast-paced startup environment.

• Strong attention to detail and independent decision-making skills.

• Capability to work autonomously with limited supervision and direction.

• Excellent organizational and time-management abilities.

• Proficient in professional communication through in-person, video, phone, and chat interactions.

• Technologically adept with a willingness to quickly learn new tools.

• Teamwork and collaboration skills.

• Must be a non-smoker or commit to cessation within 90 days of accepting the offer.

• Valid U.S. work authorization is required; OneEthos does not provide visa sponsorship.

• Ability to fulfill physical requirements, including prolonged standing and sitting, frequent speaking/listening, PC use, and occasional lifting of up to 20 lbs.

• Credit and background checks will be conducted prior to the final interview.

🏝️ Benefits

• Remote position within the United States.

• Operating hours align with Eastern Standard Time.

• Opportunity for occasional U.S. travel for company events.

• Tobacco-free employer.

• Equal opportunity employer.

• Reasonable accommodations available for religious practices, mental health, or physical disabilities.

• Structured and transparent hiring process.

• Cognitive and personality assessments included.

• Three conversation stages with key team members.

• Credit and background checks will be conducted prior to the final interview.

• Reference discussions with former mentors and managers.