Parent Support Specialist – Customer Service

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Commitment to maintaining flexible availability during traditional business hours in the Pacific Time Zone

• Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheets, etc.

• Access to a smartphone, high-speed internet, computer, webcam, and headset

• Hands-on experience managing tickets or customer interactions in a CRM (HubSpot, Intercom, Zendesk, or similar) is a plus

• Associate’s degree from an accredited college or university; or related advanced learning experiences

• 1-3 years of customer service experience, account management, or marketing

• Must be eligible to work in the U.S.

• Detail-oriented, kind, personable, conversational, helpful, highly organized, and patient

• Exceptional verbal and written communication skills

• Aptitude to become a program expert

• Comfort engaging directly with families, problem-solving in real time, and refining processes

• Strong understanding of individualized learning and ability to thrive in a fast-paced environment

⛳️ Requirements

• Commitment to maintaining flexible availability during traditional business hours in the Pacific Time Zone

• Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheets, etc.

• Access to a smartphone, high-speed internet, computer, webcam, and headset

• Hands-on experience managing tickets or customer interactions in a CRM (HubSpot, Intercom, Zendesk, or similar) is a plus

• Associate’s degree from an accredited college or university; or related advanced learning experiences

• 1-3 years of customer service experience, account management, or marketing

• Must be eligible to work in the U.S.

• Detail-oriented, kind, personable, conversational, helpful, highly organized, and patient

• Exceptional verbal and written communication skills

• Aptitude to become a program expert

• Comfort engaging directly with families, problem-solving in real time, and refining processes

• Strong understanding of individualized learning and ability to thrive in a fast-paced environment

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment

• Professional development and growth opportunities

• Competitive salary and benefits package