Overnight IT Support Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver overnight IT assistance to staff across all departments.

• Identify and resolve hardware, software, network, and connectivity challenges.

• Address issues related to VPN connections, remote access, and system availability.

• Oversee user accounts, passwords, permissions, and multi-factor authentication access.

• Provide support for Microsoft 365, email systems, and various business applications.

• Monitor IT infrastructures and respond promptly to technical incidents.

• Handle support tickets, prioritize urgent concerns, and escalate issues when required.

• Uphold IT security protocols and detect potential security vulnerabilities.

• Document incidents, their resolutions, and any unresolved technical challenges.

• Ensure smooth handovers to the daytime support team.

• Work overnight in line with US and Canadian business hours, South Africa: 15:00–00:00.

• Typically work on South African public holidays when scheduled.

⛳️ Requirements

• Proficient in troubleshooting and providing technical support for Windows 10/11.

• Advanced skills in VPN and remote access troubleshooting.

• Familiarity with Microsoft 365, Active Directory, and user access management.

• Knowledge of LAN, Wi-Fi, DNS, DHCP, TCP/IP, and network troubleshooting.

• Experience with remote desktop tools and IT support ticketing systems.

• Proven ability to diagnose and resolve technical issues autonomously.

• Strong problem-solving, communication, and time management abilities.

• Capacity to work efficiently under pressure and manage multiple incidents.

• At least 3 years of experience in professional IT support or technical service desk roles.

• Relevant IT qualifications or certifications.

• Demonstrated hands-on experience.

• Experience in providing remote support to users in a business setting.

• Excellent written and verbal communication skills in English.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Flexible working arrangements and a supportive team environment.