Outside Technical Sales and Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer impartial, integrity-focused suggestions that enhance customer outcomes and foster enduring relationships.

• Ensure a steady presence within designated customer accounts through site visits, inspections, technical advice, training, and troubleshooting assistance.

• Provide support for fired equipment assets throughout their entire lifecycle, which includes commissioning, optimization, maintenance planning, reliability initiatives, retrofits, upgrades, and planning for end-of-life replacements.

• Spearhead turnaround planning by recognizing upcoming outages, conducting pre-turnaround inspections, formulating equipment recommendations, and coordinating internal resources.

• Anticipate customer requirements through proactive engagement, discussions on reliability, turnaround planning, and long-term capital planning.

• Gather and convey Voice of Customer insights to shape product development, service offerings, business strategy, and customer interactions.

• Propel territory growth through customer engagement, identifying opportunities, and strategic account development.

• Work in collaboration with Key Account Managers, Aftermarket Sales, Service, Engineering, and Operations teams.

⛳️ Requirements

• Experience with process burners, flares, thermal oxidizers, vapor combustors, boiler burners, or related fired equipment.

• Proven track record in building and nurturing customer relationships through direct engagement.

• Willingness to travel 50% of the time to customer locations.

• Possession of a valid driver’s license.

• Capability to convey technical information to a diverse range of stakeholders.

• Legal authorization to work in Canada without the need for current or future visa sponsorship.

• Bachelor's degree in Mechanical, Chemical, or other relevant technical disciplines is preferred.

• Experience in supporting refinery or petrochemical turnarounds, outages, or initiatives focused on reliability is preferred.

• Background in conducting equipment inspections and formulating technical recommendations is preferred.

• Practical experience in commissioning, tuning, troubleshooting, or optimizing combustion equipment is preferred.

• Experience in industrial sales, aftermarket sales, technical services, or account management is preferred.

• Proven ability to influence technical, operational, and commercial stakeholders is preferred.

• Familiarity with Salesforce CRM, including opportunity management and reporting, is preferred.

🏝️ Benefits

• Variable pay, offered as a monetary bonus or in alternative forms.

• Empowerment to make decisions and generate value.

• Work environment tailored to support individual work and personal requirements.