Outside Property Associate – Claim Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Engage in structured training sessions that include virtual, classroom-based, and on-the-job experiences focused on insurance policies, claims procedures, systems, and protocols.

• Assess, investigate, and document first-party property claims while under direct supervision.

• Collect information from policyholders, claimants, witnesses, and external providers.

• Examine and evaluate pertinent facts and documentation related to claims.

• Determine and apply coverage for property damage in accordance with policy stipulations.

• Create precise scopes of damages for both property and contents losses.

• Generate written estimates and/or utilize computer-assisted estimating tools.

• Interact professionally and promptly with customers, claimants, and internal team members.

• Maintain accurate records of claim activities in claims management systems.

• Adapt to advancements in AI, digital transformation, technology implementations, system upgrades, and the rollout of digital tools.

• Assess and inspect all aspects of buildings and structures.

• Travel to assist customers at various locations, with overnight travel required as necessary.

• Progress towards independent claims handling and assume full claims handling responsibilities following the standard 9-12 month training program.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree.

• High School Diploma or GED along with one year of customer service experience.

• Prior internship or work experience in customer service or the insurance industry.

• Willingness to acquire an active adjuster license as mandated by state law.

• Valid driver's license.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Eagerness to learn claims management and estimating software.

• Strong verbal and written communication abilities.

• Capacity to exercise sound judgment and make effective decisions within established guidelines.

• Outstanding customer service skills.

• Keen attention to detail and organizational capabilities; adept at managing multiple tasks and prioritizing effectively.

• Fundamental conflict resolution skills.

• Ability to assess and inspect properties and structures, including roofs, attics, crawl spaces, and other confined spaces.

• Capability to carry, set up, and climb ladders weighing approximately 38-49 pounds.

• Willingness to travel extensively, including overnight stays.

• Obtain and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of commencing employment.

🏝️ Benefits

• Health insurance available from the first day of employment for employees and qualifying family members.

• 401(k) plan with dollar-for-dollar matching up to the first 5% of eligible pay, capped annually.

• Paying it Forward Savings Program, which includes annual 401(k) contributions for student loan repayments.

• Pension Plan fully funded by Travelers.

• A minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, health coaching, and caregiving support.

• Complimentary professional counseling services and mental health resources.

• Matching Gift and Volunteer Rewards program.

• Options for remote work, including mobile work, working from the primary residence, or the nearest Travelers office.

• Performance-based cash incentive awards.