Outside Auto Appraiser

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct inspections, estimates, negotiations, and evaluations of both first- and third-party auto physical damage claims.

• Evaluate claims involving collision, comprehensive, property damage, rental, towing, fire, theft, flood, lightning, diminished value, and injury-related incidents.

• Ensure consistent service quality throughout the entire lifecycle of the claim.

• Oversee assignments and travel to locations of vehicles and equipment.

• Scope claims and ascertain physical claim values utilizing technical expertise, company resources, and estimating and evaluation software.

• Prepare and document appraisals for vehicle/equipment damage along with Actual Cash and Replacement values.

• Collaborate with assigned Claim Professionals from the initial investigation to the final recovery process.

• Negotiate claims with customers and repair facilities to establish settlement values and necessary payments.

• Determine settlement amounts for total-loss claims as applicable.

• Communicate claim settlements within the authority and initiate payments accordingly.

• Provide inspection support across various lines of business, including responses to catastrophes.

• Review coverage while applying policy conditions, provisions, exclusions, and endorsements.

• Oversee the repair process and maintain reserves for claims and expenses.

• Develop and update action plans and diaries to ensure timely resolution of repairs.

• Communicate damage assessments after negotiations and secure payment authorization.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED, with at least one year of auto appraisal experience.

• A valid Driver's License is required.

• An Associate's Degree, Bachelor's Degree, or Technical School Degree is preferred.

• State appraiser and claim handling licenses where applicable.

• A minimum of two years of auto appraisal experience is preferred, particularly with an insurance carrier.

• A strong technical background and comprehensive knowledge of auto repair, repair techniques, automotive terminology, and construction.

• In-depth knowledge of claims appraisal systems and overall operations of claims.

• Proficiency in Windows, including Excel and Word.

• Willingness to participate in Auto Catastrophe response, which may involve extended deployment and unscheduled travel with little notice.

• Excellent mathematical and negotiation skills are essential.

• Capability to stay updated on jurisdictional laws and regulations.

• Commitment to ongoing education is expected.

• Insurance license(s) may be necessary and typically must be acquired within three months of starting the position, along with ongoing continuing education credits.

• Must be able to travel promptly to vehicle/equipment locations and participate in catastrophe deployments for a minimum of 16 days, including 2 travel days.

🏝️ Benefits

• Health insurance effective from the first day of employment for employees and eligible family members.

• 401(k) dollar-for-dollar matching up to the first 5% of eligible pay.

• Paying it Forward Savings Program for employees with student loan debt.

• Pension Plan fully funded by Travelers.

• A minimum of 20 days of paid time off annually.

• Nine paid company holidays.

• Wellness program providing tools, discounts, resources, and caregiving support.

• Access to free professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.

• Equal opportunity employment.