Outreach Coordinator, DeafHealth

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in the development and execution of outreach and community engagement strategies.

• Act as a representative for DeafHealth at community events, health fairs, conferences, workshops, coalition meetings, webinars, and stakeholder gatherings.

• Organize outreach initiatives that promote healthcare navigation, benefits enrollment assistance, health education resources, and various programs.

• Collect community feedback and insights to guide program development and enhance services.

• Oversee outreach activities and monitor key performance indicators (KPIs).

• Record outreach efforts, community interactions, referrals, and outcomes in specified systems and databases.

• Develop, schedule, publish, and engage audiences through social media content.

• Create and execute content calendars for outreach campaigns, health awareness initiatives, events, and organizational priorities.

• Assist with the filming, editing, and publishing of accessible ASL video content.

• Translate and modify complex health information into clear, engaging, accessible ASL and written content.

• Generate and disseminate content across social media, websites, blogs, emails, newsletters, webinars, and video channels.

• Design and update outreach and communication materials following templates and brand standards.

• Create and edit captions, transcripts, visual descriptions, and other accessibility features.

• Collaborate with subject matter experts and program staff to ensure content is accurate, relevant, and accessible.

• Monitor engagement metrics and assess communication effectiveness.

• Aid in planning and coordinating virtual and in-person events, trainings, workshops, webinars, conferences, and community gatherings.

• Oversee registration, participant communications, accessibility accommodations, materials, vendors, and post-event follow-up.

• Coordinate interpretation, captioning, technology platforms, and participant support.

• Enhance event promotion through outreach, social media, email marketing, and partner communications.

• Assist with presentations and community engagement efforts.

• Address inquiries related to healthcare information, benefits support, referrals, and community resources.

• Facilitate healthcare navigation and benefits enrollment through intake, follow-up, resource coordination, and referral assistance.

• Provide guidance on healthcare access, insurance enrollment, public benefits, and community resources.

• Conduct follow-up outreach with community members and organizations.

• Uphold professionalism, confidentiality, and culturally responsive communication.

• Refer complex cases and service needs to the appropriate DeafHealth staff.

⛳️ Requirements

• Exceptional customer service, active listening, relationship-building, and community engagement abilities.

• Experience interacting with individuals from diverse cultural, socioeconomic, linguistic, and geographic backgrounds.

• Proven ability to communicate effectively in both ASL and written English.

• Experience in content creation and support for social media and digital engagement initiatives.

• Knowledge of ASL translation, adaptation, and accessibility best practices.

• Experience creating basic graphics and multimedia content using Canva, CapCut, or similar tools.

• Experience in planning and coordinating virtual and in-person events.

• Strong project management, organizational, and time management capabilities.

• Ability to juggle multiple priorities and meet deadlines with minimal supervision.

• Creative problem-solving skills.

• Proficiency in Microsoft Office, virtual communication platforms, and digital collaboration tools.

• Ability to learn new communication technologies, digital tools, CRM systems, healthcare resources, and outreach strategies.

• Bachelor's degree in Communications, Marketing, Public Relations, Health Education, Public Health, Community Health, Social Work, or a related field; or equivalent combination of education and experience required.

• A Master's degree is preferred.

• Minimum of two years of experience in community outreach, health education, healthcare navigation, public health, communications, advocacy, community engagement, or related areas.

• Experience working with underserved communities and community-based organizations.

• Experience providing resource navigation, referrals, customer support, or direct community services.

• Experience creating accessible and engaging content across various digital platforms.

• Understanding of healthcare systems, health insurance, benefits programs, and community resources.

• Ability to communicate effectively in American Sign Language.

• Preference for candidates located in Austin, Texas, or Central Texas.

🏝️ Benefits

• Willingness to travel up to 15%.