Outbound Sales, Customer Service

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Meet individual and team sales objectives through proactive selling and cross-selling initiatives.

• Offer expert guidance on the water filtration product line and assist customers in finding suitable solutions.

• Provide outstanding customer support via phone, email, and online platforms.

• Cultivate strong customer relationships to ensure high levels of satisfaction and retention.

• Accurately process email and phone orders, subscriptions, returns, credits, and quote requests.

• Verify delivery schedules and ensure orders are processed for the correct delivery dates.

• Track order progress, manage backorders, and proactively communicate updates to customers.

• Prepare and maintain precise sales and customer service reports.

• Respond swiftly and professionally to customer inquiries, concerns, and complaints to ensure first-contact resolution.

• Follow up on customer inquiries, outstanding orders, and service cases to guarantee full resolution.

• Address customer complaints and escalations professionally by identifying root causes and implementing solutions.

• Provide guidance on after-sales service requests and accurately escalate cases through system workflows.

• Keep accurate, complete, and up-to-date customer records in the CRM system.

• Log all interactions, inquiries, sales activities, and opportunities promptly.

• Monitor customer follow-up tasks, including call-backs and service cases.

• Collaborate with internal operations, logistics, and finance teams to resolve customer issues.

⛳️ Requirements

• Demonstrated experience in customer service and proactive outbound sales.

• Strong communication and interpersonal abilities with high proficiency in both written and spoken English.

• Exceptional problem-solving, negotiation, and conflict resolution skills.

• Keen attention to detail and accuracy in data entry and order processing.

• Proven ability to multitask, prioritize competing demands, and excel in a fast-paced environment.

• Proficient in Microsoft Office applications and CRM software.

• Direct experience with Zoho CRM and Zoho Books (Nice-to-Have).

• Previous experience in the water filtration, manufacturing, or commercial supply industries (Nice-to-Have).

• Experience managing backorders and coordinating with supply chain or logistics teams (Nice-to-Have).

🏝️ Benefits

• Permanent remote work arrangement.

• Dayshift schedule (Australian Eastern Standard Time business hours).

• Full-time employment.

• Health Maintenance Organization (HMO) for staff only.

• Annual leave benefits.

• 13-month pay.

• Government-mandated benefits.