Outbound Enrollment Specialist – Bilingual

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Execute high-volume outbound outreach to eligible participants in the program.

• Present Scene services and enroll patients in a comprehensive medication adherence and lifestyle-change program.

• Interact with patient prospects through phone, text, and email, primarily focusing on outbound calls and texts.

• Assess patient needs and align them with appropriate programs and services based on insurance benefits and health requirements.

• Utilize empathetic listening skills to effectively manage frustrated or escalated patient calls.

• Assist patients throughout the enrollment process by providing motivational support and demonstrating technical proficiency.

• Maintain patient demographic data within Salesforce.

• Address objections, inquiries, and technical challenges during the onboarding process.

• Aid with app downloads, setup, troubleshooting, profile creation, and video testing.

• Connect patients with essential healthcare resources, including primary care providers, laboratories, pharmacies, and health plan benefits.

• Keep comprehensive records of patient interactions, enrollment progress, and follow-up actions.

• Collaborate with Scene management to set and achieve performance goals.

• Adapt to changing services and processes as needed.

• Provide insights regarding patient challenges and suggest process enhancements.

• Build strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 3 years of experience in health education, patient engagement, or a related healthcare position.

• Background in health coaching, public health, or community health initiatives.

• Experience in patient enrollment, onboarding, sales, or a call center setting.

• Bilingual in Spanish.

• Excellent interpersonal skills with the capability to engage in warm, empathetic dialogues.

• Outstanding verbal and written communication abilities.

• Experience in conducting outreach through phone, SMS, and video communication channels.

• Capacity to simplify complex health concepts in a motivating manner.

• Proficient in using database systems and mobile applications.

• Availability on weekends.

• Must be eligible to work in the United States.

• Visa sponsorship is not offered.

• Preferred: Certification as a health coach, medical assistant, community health worker, pharmacy technician, or a similar healthcare role.

• Preferred: Experience working directly with individuals covered by Medicaid.

• Preferred: Familiarity with CRM software (e.g., Salesforce).

• Must be available for shifts from 12pm to 8pm ET, including weekends.

🏝️ Benefits

• Option to work remotely.

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and career development.

• Supportive and collaborative work environment.

• Mission-driven team focused on enhancing patient health.

• Equal-opportunity and inclusive workplace.