Bilingual Virtual Clinical Educator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide inbound or outbound non-promotional education and support related to disease states to designated customers.

• Offer therapy education and assistance.

• Gather, verify, and input demographic information into the designated CRM for program enrollment and documentation.

• Uphold high standards of quality and deliver exceptional customer service while adhering to call guides, talking points, and FAQs.

• Utilize only the approved materials supplied by Inizio or the client.

• Participate in and successfully complete mandatory training sessions, courses, and competency evaluations.

• Fulfill administrative duties, including computer updates, email correspondence, and time reporting.

• Attend local and national program meetings and/or conferences as required and when feasible.

• Comply with company and client policies, procedures, and training mandates.

• Protect patient privacy and confidentiality in compliance with HIPAA, including adherence to call monitoring protocols.

• Return and maintain company-owned equipment and materials.

• Execute additional reasonable tasks as assigned.

⛳️ Requirements

• Valid U.S. healthcare professional license (RN, RT).

• Proficiency in both Spanish and English.

• Associate degree, Bachelor’s degree, BSN, or equivalent relevant experience.

• A preferred minimum of 2 years of experience in respiratory disease states or a related field.

• Familiarity with call center telephone technology is preferred.

• Strong and professional communication skills.

• Excellent interpersonal abilities, with a friendly telephone demeanor and clear speaking voice.

• Proven organizational skills and capability to handle multiple tasks effectively.

• Capacity to multitask while maintaining meticulous attention to detail and accuracy.

• Commitment to process excellence with a proactive approach to problem-solving.

• Solid understanding of Microsoft Office, client-specific applications, and database systems.

• Availability to participate in frequent meetings and calls without interruptions.

• Ability to ensure patient privacy and confidentiality in a remote environment in accordance with HIPAA regulations.

• Capability to complete necessary training, competency assessments, and administrative tasks within specified time frames.

• Competence in returning and maintaining company equipment and materials per company guidelines.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Earned paid time off.

• 401(k) plan with company matching.

• Disability and life insurance coverage.

• Paid parental leave for maternity and paternity.

• Company-observed holidays.

• Recognition initiatives, contests, and awards.

• Opportunities for learning, leadership development, and career growth support.

• A collaborative work culture.

• Attendance at local and national program meetings and/or conferences, as required and if feasible.