Outbound Care Advisor – US Healthcare

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Conduct approximately 60–100 manually dialled outbound calls per shift, in addition to sending texts and emails, to families who have requested information about home care.

• Verify if each family’s location is serviceable prior to making calls.

• Engage in warm and unrushed conversations, responding to inquiries and addressing any concerns regarding costs or care.

• Schedule in-person care assessments for families at a local U.S. office.

• Keep comprehensive and clear CRM notes to ensure continuity among team members.

• Diligently follow up with families who have not yet booked an assessment.

• Work five shifts weekly, including weekends, with two weekdays off.

• Complete a two-week training program from Monday to Friday, 16:00–01:00 SAST, followed by coached live calls.

⛳️ Requirements

• Exceptional spoken and written English skills.

• Previous experience in outbound calling, a contact center, or a comparable phone-based position.

• Genuine empathy and patience when dealing with individuals who are emotional or distressed.

• Proficiency in CRM management and precise note-taking.

• Willingness to work night shifts and on weekends.

• A fixed fibre internet connection with a minimum upload and download speed of 25 Mbps, along with wired Ethernet capability.

• Reliable power backup to manage load shedding or outages.

• Availability to work during South African and U.S. public holidays.

🏝️ Benefits

• Fixed monthly gross salary.

• Salary calculated based on a full 45-hour workweek from the very first day, even though the initial schedule is 34 hours per week.

• Two weeks of paid, structured training.

• Coached live calls following the completion of training.