Outbound Call Centre Representative, 12 months max. term contract

This is a fully remote position, open to applicants in Australia.

📋 Description

• Conduct outbound calls for promotional initiatives, which include offering and scheduling complimentary hearing tests, hearing aid trials, and adjustments.

• Follow up with leads generated from direct marketing efforts and rebook clients who have become inactive.

• Schedule and oversee clinic appointments utilizing CRM and internal systems.

• Diligently update client records and document all relevant information.

• Manage a significant volume of incoming client calls with empathy, accuracy, and professionalism.

• Achieve and surpass contact centre KPIs, including calls per hour, bookings, and quality scores.

• Act as the initial point of contact for clients throughout Australia and New Zealand.

• Assist with clinic operations and provide outstanding customer service.

⛳️ Requirements

• Prior experience in a contact centre or phone-based/telephone sales role.

• Ideally, experience in sectors such as healthcare, insurance, financial services, telecommunications, or similar fields.

• Exceptional communication skills with the ability to tailor communication style to meet each client's needs.

• Capability to manage a high volume of outbound calls.

• Background in a sales or telephone sales representative position.

• Strong experience in fast-paced, target-oriented contact centre environments.

• High proficiency in CRM systems and confidence in navigating multiple platforms.

• Excellent organisational skills and a keen eye for detail.

• Team-oriented with a customer-first mindset.

• Driven by KPIs and both individual and team objectives.

🏝️ Benefits

• A structured onboarding and training program complemented by ongoing coaching.

• Monthly and quarterly incentives based on performance metrics.

• A collaborative, inclusive, and enjoyable workplace culture.

• Access to MyRewards, offering exclusive discounts and wellness benefits.

• Opportunities for career advancement within a purpose-driven global organization.

• Flexibility to work remotely from any location in Australia.