Outbound Call Center Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Undergo comprehensive training

• Be part of one of four MDS teams reaching out on behalf of designated MDS clients

• Conduct calls for 4–8 different clients throughout an 8-hour workday utilizing predictive dialing technology

• Complete around 16–24 calls each hour, with an average interval of 20–30 seconds between calls

• Engage positively, enthusiastically, and effectively with donors and potential donors using a client-approved script

• Secure financial contributions from donors and prospects on behalf of clients

• Meet minimum fundraising and productivity benchmarks

⛳️ Requirements

• At least 1 year of successful outbound telemarketing experience or a solid employment history demonstrating long-term stability

• Reliable wired internet connection

• A quiet home workspace free from typical household distractions

• Basic proficiency with computers

• Passion and enthusiasm for charitable and non-profit initiatives

• Eagerness to learn

• Tenacity

🏝️ Benefits

• Opportunity to participate in a performance bonus program

• Paid break time

• Health insurance eligibility after just 2 months

• MDS covers 75% of base employee premiums

• Paid time off

• Potential for advancement to management roles, Inbound Donor Services positions, and management of donor portfolios

• Preference for internal promotions whenever feasible

• Supportive workplace environment conducive to recovery