Outbound Call Center Agent

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Undergo comprehensive training.

• Be allocated to one of four MDS teams, representing a specific group of MDS clients.

• Make calls for 4–8 different clients throughout an 8-hour workday utilizing predictive dialing technology.

• Achieve approximately 16–24 calls per hour, with an expected interval of 20–30 seconds between each call.

• Engage positively, enthusiastically, and effectively with donors and potential donors using a client-approved script.

• Obtain financial contributions from donors and potential donors on behalf of clients.

• Adhere to minimum fundraising and productivity standards.

⛳️ Requirements

• At least 1 year of successful outbound telemarketing experience or a solid employment history demonstrating long-term stability.

• A reliable wired internet connection.

• A quiet workspace at home, free from typical household distractions.

• Basic proficiency in computer skills.

• A strong commitment to charitable and non-profit initiatives.

• Eagerness to learn and grow.

• A persistent attitude.

🏝️ Benefits

• Eligibility to participate in a performance-based bonus program.

• Top performers can earn an hourly bonus of $8-$10+.

• Paid break periods.

• Health insurance eligibility after 2 months of employment.

• Employer covers 75% of the base employee health insurance premiums.

• Paid time off available.

• Opportunities for advancement into management roles.

• Possibility to transition to Inbound Donor Services positions.

• Chance to manage donor portfolios for clients.

• Preference for internal promotions whenever feasible.

• Supportive workplace environment that is recovery-friendly.