Outbound Call Center Agent

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Engage in comprehensive training sessions.

• Be allocated to one of four MDS teams representing a designated group of MDS clients.

• Conduct calls for 4–8 different clients throughout an 8-hour shift utilizing predictive dialing technology.

• Complete around 16–24 calls each hour, averaging 20–30 seconds between calls.

• Interact with donors and potential donors using a client-approved script.

• Secure financial contributions on behalf of clients.

• Adhere to minimum fundraising and productivity standards.

⛳️ Requirements

• A minimum of 1 year of successful outbound telemarketing experience or a solid overall employment history with long-term stability.

• A reliable wired internet connection.

• A quiet home workspace free from typical household distractions.

• Fundamental computer skills.

• A commitment to and enthusiasm for charitable and non-profit initiatives.

• A willingness to learn.

• Persistence in achieving goals.

• Respect for the company's Christian values; sharing those beliefs is not mandatory.

🏝️ Benefits

• Eligibility for participation in a performance bonus program.

• Paid break times.

• Health insurance eligibility after just 2 months of employment.

• Employer covers 75% of base employee health insurance premiums.

• Paid time off.

• Opportunities for advancement into management roles, Inbound Donor Services positions, and donor portfolio management roles.

• Promotion from within whenever feasible.

• Recovery-friendly workplace environment.