Outbound Call Center Agent

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Undergo comprehensive training

• Join one of four MDS teams that engage with a designated group of MDS clients

• Conduct calls for 4–8 different clients throughout an 8-hour workday using predictive dialing systems

• Complete around 16–24 calls per hour, with an average pause of 20–30 seconds between calls

• Interact positively, engagingly, and enthusiastically with donors and potential donors using scripts approved by clients

• Secure financial contributions from donors and prospective donors on behalf of clients

• Meet minimum fundraising and productivity standards

⛳️ Requirements

• At least 1 year of successful outbound telemarketing experience or a strong employment history demonstrating long-term stability

• Reliable wired internet connection

• A quiet work environment at home, free from typical household distractions

• Basic proficiency in computer skills

• A strong commitment and enthusiasm for the charitable and non-profit missions represented

• Willingness to learn and grow

• Persistence in achieving goals

• Respect for the company's Christian values and faith-based culture

• Must maintain sobriety and be committed to supporting a recovery-friendly workplace

🏝️ Benefits

• Eligibility for a performance bonus program

• Paid break periods

• Health insurance coverage available after just 2 months

• MDS covers 75% of base employee premiums

• Paid time off

• Opportunities for advancement to management roles, Inbound Donor Services positions, and donor portfolio management

• Preference for internal promotions whenever possible

• Support for a recovery-friendly workplace