Outbound Call Center Agent

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Undergo comprehensive training.

• Be assigned to one of four MDS teams representing designated clients.

• Make calls for 4–8 different clients throughout an 8-hour workday utilizing predictive dialing technology.

• Manage approximately 16–24 completed calls per hour with 20–30 seconds of downtime between calls.

• Engage positively and enthusiastically with donors and potential donors using scripts approved by clients.

• Secure financial contributions on behalf of clients.

• Meet minimum fundraising and productivity standards.

⛳️ Requirements

• At least 1 year of successful outbound telemarketing experience or a solid general employment history showcasing long-term stability.

• A reliable wired internet connection.

• A quiet workspace at home free from typical household distractions.

• Basic computer proficiency.

• A commitment and enthusiasm for charitable and non-profit initiatives.

• A willingness to learn.

• Strong persistence.

🏝️ Benefits

• Performance bonus program.

• Paid break time.

• Health insurance eligibility after 2 months of employment.

• Employer covers 75% of base employee health insurance premiums.

• Paid time off.

• Opportunities for promotion to management roles, Inbound Donor Services positions, and donor portfolio management.

• Internal promotions whenever possible.

• A recovery-friendly workplace.