OSS Associate

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Offer administrative assistance to the claims department

• Examine scanned documents for essential data

• Investigate and process electronic correspondence

• Adjust documents to rectify claims and/or responsible parties

• Follow Best Practices and adhere to indexing guidelines

• Uphold service level agreements and achieve production targets

• Execute additional tasks as assigned

• Contribute to the organization’s quality programs

⛳️ Requirements

• High School Diploma or GED is mandatory

• One (1) year of general office experience or a suitable combination of education and experience is necessary

• Claims experience is preferred

• Proficient oral and written communication abilities

• Competent in PC usage, including Microsoft Office applications

• Strong analytical and interpretive skills

• Excellent organizational skills

• Strong interpersonal skills

• Capability to work effectively in a team setting

• Ability to meet or surpass Performance Competencies

• Clear and conceptual thinking capabilities

• Exceptional judgment, troubleshooting, problem-solving, analysis, and discretion

• Capacity to manage work-related stress

• Ability to juggle multiple priorities at once

• Capability to adhere to deadlines

• Proficient typing skills

• Willingness to travel as needed

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan with matching contributions

• Paid time off (PTO)

• Disability insurance

• Life insurance

• Employee assistance program

• Flexible spending account or health savings account

• Additional voluntary benefits

• Reasonable accommodations available

• Emphasis on work-life balance

• Supportive culture

• Opportunities for career advancement