Order Processing and Returns Associate

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Input customer purchase orders into the computer system and collaborate with the warehouse team to fulfill orders.

• Process shipments released from third-party warehouses.

• Handle back orders and communicate with both internal and external customers as necessary.

• Work alongside internal departments to address pricing, credit, inventory availability, and shipping challenges.

• Directly communicate with customers to provide updates on their order status.

• Develop a comprehensive understanding of part numbers and product offerings.

• Act as a customer service representative for both internal and external clients and see RMA cases through to resolution.

• Engage with customers and sales personnel to initiate claims.

• Collaborate with the product development team to review warranty claims.

• Investigate shipping discrepancies with the warehouse team and execute computer transactions to modify inventory levels.

• Liaise with the accounting department to ensure customers receive appropriate credits.

• Coordinate logistics for the collection of returned goods and the shipment of replacements.

• Communicate directly with customers to provide updates on case statuses.

• Maintain essential customer records in the computer system.

⛳️ Requirements

• Must reside in Central Standard Time, Mountain Standard Time, or Pacific Standard Time.

• Willingness to travel to Headquarters in Lansdale, PA for onboarding and training during the first week of employment.

• High School Diploma or equivalent is required.

• 1-3 years of experience in customer service or a related field.

• 1-3 years of data entry experience.

• Proficient in Microsoft Office applications, particularly Excel.

• Outstanding verbal and written communication skills.

• Exceptional organizational abilities and attention to detail.

• Capability to work independently as well as in a team setting.

• Ability to prioritize and manage multiple tasks while maintaining accuracy in a fast-paced environment.

• Competence to process tasks in a timely manner.

• Ability to uphold professional relationships with both internal and external customers.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Voluntary life insurance.

• Employer-paid group life insurance.

• Short-term disability.

• 401(k) plan with company matching.

• Paid time off.

• Philanthropic opportunities.

• Permanent remote position.