Order Management Coordinator

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee the entire process of print, apparel, and promotional product orders from initial intake to supplier sourcing, order entry, production tracking, and client invoicing.

• Organize, process, and manage daily order operations primarily through the email inbox.

• Liaise with clients and collaborate with vendors, decorators, and couriers via email and phone communications.

• Proactively identify potential production bottlenecks, inventory shortages, and shipping delays.

• Address and resolve operational challenges before they impact clients.

• Verify production files and coordinate with internal design teams.

• Ensure that client proofs are thoroughly checked and approved prior to production.

• Accurately execute order details, product specifications, and pricing verifications.

• Take complete ownership of the order lifecycle from the initial client request through to delivery and invoicing.

⛳️ Requirements

• Previous hands-on experience in the promotional products or custom print industry is essential.

• Must possess a comprehensive understanding of apparel, merchandise, print processes, color specifications, and vendor lead times without requiring basic industry training.

• Near-native or fluent written English skills for professional client email correspondence.

• Confident verbal English skills for vendor communications over the phone.

• Demonstrated experience in managing high-volume email operations and detail-oriented order queues accurately.

• Ability to swiftly adopt specialized workflows, order systems, and software tools.

• Decisive and straightforward approach; capable of following fast-paced directions and executing tasks immediately.

• Solution-oriented mindset; able to propose viable resolutions when raising issues.

• Ability to maintain resilience under high-volume pressure and make quick decisions.

• Strong sense of ownership and reliability with zero-error execution.

• Interest in a stable, long-term opportunity with potential for growth into senior leadership or management roles and training future team members.

• Must provide a resume along with a 30–90 second English audio or video recording accessible via a public link.

• Must upload a screenshot of an internet speed test result.

• Availability is required from Monday to Friday, 8:00 AM to 5:00 PM Pacific Time.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance-based incentives.

• A collaborative and supportive work environment.

• Opportunities for career advancement.