Oracle Fusion CX Functional Consultant

This is a fully remote position, open to applicants in Egypt, +5 more countries.

📋 Description

• Facilitate CX/CLM discovery, CRP1/fit-to-standard, and CRP2/TO-BE workshops that encompass customer/investor journeys, revenue contracts, sales interactions, inquiries, complaints, and service requests.

• Set up and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls, and established billing triggers.

• Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, inquiries, complaints, and service requests within the agreed scope.

• Establish the functional boundaries between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS, and approved extensions; avoid duplication of customer, contract, asset, or permit master data.

• Manage the CX/CLM segments of RD.011, RTM, and BF.016/application configuration baseline and document decisions related to standard versus extension.

• Identify contract/customer data migration requirements in collaboration with the Data Migration Lead.

• Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services, and AMS; validate MD.050/MD.070 designs and interface results.

• Design role-based approval processes and commercial workflows that align with Delegation of Authority, security, and audit standards.

• Specify CX/contract dashboards, operational reports, and KPIs, and validate reporting outputs.

• Prepare and assist with SIT/E2E/UAT scenarios covering lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service, and complaint/inquiry processes.

• Assist with cutover, final data validation, production readiness, hypercare, and knowledge transfer to Commercial/Customer teams.

⛳️ Requirements

• 8-10+ years of experience in Oracle CX / contracts / commercial systems consulting is preferred.

• A minimum of 2 end-to-end Oracle Fusion Enterprise Contracts implementations, along with strong Oracle Sales and/or Service implementation experience; direct hands-on experience in both Sales and Service is highly preferred.

• Proven experience integrating Enterprise Contracts with ERP Financials/Receivables and external operational systems via OIC or a similar governed integration.

• Experience with customer/contract data migration, commercial workflows, SIT/UAT, and go-live/hypercare is essential.

• Bachelor’s degree in Business, Information Systems, or a related field.

• Relevant Oracle CX / Enterprise Contracts certification is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Flexible work arrangements.

• Collaborative and inclusive work environment.