Operations Team Lead – Input Management

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver effective leadership and motivation for a team of Operations staff.

• Oversee and ensure adherence to Service-Level Agreements (SLAs).

• Foster strategic employee development initiatives.

• Manage the processing of incoming documents, data, and information from all intake channels.

• Monitor and enhance document intake processes.

• Work collaboratively with other specialized departments.

• Recognize and implement automation opportunities throughout the process chain.

• Perform outbound calls.

• Offer first-level support in policy administration.

⛳️ Requirements

• Successfully completed commercial training or an equivalent qualification.

• Several years of professional experience in your trained field.

• Initial leadership experience is considered beneficial.

• Familiarity with digital processes and technologies.

• Strong focus on customer service and satisfaction.

• Exceptional communication abilities.

• Passion for new technologies.

• Proficient in standard IT systems and communication tools.

• Team-oriented and solution-driven mindset.

• Excellent written and spoken German proficiency.

🏝️ Benefits

• Comprehensive onboarding within a seasoned and highly skilled team.

• An agile working environment that allows you to actively shape our digital insurance business.

• Permanent employment opportunities.

• Competitive market compensation.

• Flexible working hours to promote a healthy work-life balance.

• Adaptable home office arrangements.

• Office dogs of all breeds and sizes.

• The chance to bring your own dog to the office.