This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Deliver technical, order, and payment-related support to both internal and external customers.

• Collaborate with relevant stakeholders to achieve comprehensive case ownership.

• Enhance customer satisfaction levels.

• Ensure customer issue resolution by working closely with Sales, Operations, Supply Chain Management, Trade Compliance Team, Chamber of Commerce, and other internal and/or external teams.

• Suggest suitable solutions for customer inquiries and manage the entire process, including production capabilities and scheduling, resources, quotes, price lists, and invoices.

• Keep customers regularly updated on the status of their issues and address any questions they may have.

• Prepare and analyze consistent statistics, including Revenue Forecasts and Requested Delivery Dates.

• Gather additional pertinent information and monitor regular sales performance against targets, providing insights to management.

• Ensure prompt cash collection and assist with accounts receivable reconciliation.

⛳️ Requirements

• A minimum of 3–5 years of professional experience in commercial order management.

• Solid understanding of Incoterms 2010, Free Trade Agreements, and Export Control regulations (pertaining to products, third parties, and countries).

• Strong skills in Microsoft Office, SAP SD, Outlook, and Teams, with advanced SAP user capabilities preferred.

• A positive disposition paired with a proactive and solution-oriented approach.

• A strong sense of accountability, complemented by a collaborative and customer-centric mindset.

• Completed education in Commercial Administration or Commercial Processing, or an equivalent qualification.

• Excellent communication abilities in both English and Italian.