Operations Team Lead – Automotive Insurance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead, manage, and inspire a team of Operations personnel, handling both professional development and disciplinary matters.

• Oversee and ensure the fulfillment of service-level agreements (SLAs).

• Propel strategic employee growth and development initiatives.

• Collaborate closely with the Head of Operations to enhance processes.

• Participate in test management activities.

• Work in partnership with our service providers.

• Aid in the continuous design and enhancement of processes.

⛳️ Requirements

• Successfully completed commercial training, ideally in the insurance sector, or an equivalent qualification.

• Multiple years of professional experience in automotive insurance.

• Proven leadership experience spanning several years.

• Extensive knowledge of policy administration or claims processing.

• Strong focus on customer service and satisfaction.

• Exceptional communication and teamwork abilities.

• Analytical mindset with strategic planning capabilities.

• Passion for emerging technologies.

• Proficient in all standard IT systems and communication tools.

🏝️ Benefits

• Comprehensive onboarding within a seasoned and highly skilled team.

• An agile work environment that allows you to shape our digital insurance business actively.

• Permanent employment opportunity.

• Competitive salary aligned with market standards.

• Flexible working hours to promote a healthy work-life balance.

• Adaptable work-from-home arrangements that suit your lifestyle.

• Office dogs of all breeds and sizes.

• The chance to bring your own dog to the workplace.