Operations Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Coordinate and monitor operational projects, action items, and follow-up tasks.

• Assist with audits, compliance evaluations, grievances, and documentation requests.

• Facilitate communication among departments and stakeholders.

• Develop, maintain, and organize Standard Operating Procedures (SOPs), job aids, and operational documentation.

• Aid in data collection, validation, report preparation, and distribution.

• Submit, oversee, and track technology-related issues and support requests.

• Assist with system testing, workflow validation, and implementation processes.

• Support user access management and technology-related administrative duties.

• Identify opportunities to enhance operational workflows and administrative processes.

• Provide first-level technical support to remote associates and escalate complex issues to IT.

• Assist with onboarding logistics, training coordination, and scheduling.

• Maintain training records and track completion.

• Support engagement initiatives and operational communications.

• Assist leadership with ad hoc requests, projects, analysis, and operational initiatives.

• Foster a mission-driven team culture and adhere to company policies.

⛳️ Requirements

• At least 2 years of experience in operational support, administrative support, communications, or human resources.

• An Associate's degree or equivalent experience is required.

• Strong organizational abilities and exceptional attention to detail.

• Capability to manage multiple priorities and meet deadlines.

• Excellent written and verbal communication skills.

• Ability to work independently while coordinating across various teams.

• Strong problem-solving and critical-thinking abilities.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook).

• Experience in maintaining documentation, trackers, and operational records.

• Ability to manage confidential and sensitive information appropriately.

• Experience in a fast-paced operational setting.

• Working knowledge of computer hardware, software, remote work tools, and basic troubleshooting.

• Experience in reporting and operational documentation.

• Proficient in MS Office Suite and product/project tracking tools.

• Experience in providing basic technical support.

🏝️ Benefits

• Medical, Dental, and Vision Plans.

• Voluntary Benefits.

• HSA & FSA.

• Fertility & Family Planning Benefits.

• Paid Parental Leave.

• Adoption Assistance Program.

• Employee Resource Groups.

• Flex PTO for Exempt Associates.

• Up to 15 PTO days in the first year of employment for non-exempt associates.

• 11 Paid Holidays.

• Corporate Wellness Program.

• 401k plan with pre-tax and Roth contribution options.

• Employer match on 401k contributions.