Operations Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and prioritize issues related to the monitoring of network security devices.

• Address and resolve lower-tier support inquiries, escalating issues as necessary.

• Diagnose and replicate customer challenges related to CIS network monitoring services, cloud applications/services, and cybersecurity solutions.

• Act as a liaison between third-party vendors and clients to troubleshoot technical issues and coordinate maintenance and outages of devices.

• Set up, monitor inventory, and dispatch Albert hardware sensors.

• Transfer action items to and from Security Operations Center Analysts and other teams for work related to off-hours and products.

• Deliver excellent customer support to internal stakeholders and team members.

• Support internal teams with issue replication, testing fixes and workarounds, and ensuring quality assurance for newly developed and enhanced products.

• Carry out additional assigned tasks and responsibilities.

⛳️ Requirements

• Bachelor’s Degree in Computer Science or a related discipline.

• Over 4 years of experience as a Security or Network Administrator, or equivalent expertise.

• Proficient understanding of security methodologies, processes, and technical security solutions, including firewalls and intrusion detection systems.

• Solid knowledge and experience with TCP/IP protocols, network analysis, and network/security applications.

• Extensive experience with Linux and Windows command line interfaces.

• Strong background in troubleshooting applications across Windows, Mac, and Linux environments.

• High attention to detail.

• Exceptional customer service abilities.

• Must possess authorization to work in the United States.

• Additional relevant experience or a combination of an Associate’s degree or equivalent with relevant experience may substitute for the Bachelor’s degree.

• Good working knowledge of Unix Operating Systems.

• Experience with programming languages such as Perl, Python, Ansible, and Bash.

• Familiarity with IDS technologies like Suricata.

• Understanding of Agile methodologies.

🏝️ Benefits

• On-call availability to address critical support incidents.

• An inclusive work environment that values diverse backgrounds, experiences, and perspectives.