Operations Supervisor – Pre-Contract Ops Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the primary tracking and governance center, adopting a PMO-oriented approach, for the development of AI solutions, process design, training, and quality initiatives within pre-contract operations.

• Coordinate deliverables, timelines, and priorities among technical analysts and diverse stakeholders within the company.

• Oversee the team's daily output and product schedule across roughly four-week cycles, ensuring consistency and quality.

• Daily monitor Jira, assigning tasks to the appropriate analysts and managing workflows efficiently.

• Facilitate weekly team meetings to evaluate progress, pinpoint risks, and resolve operational challenges.

• Comprehend requests from stakeholder teams, mapping out necessary requirements and access permissions.

• Deliver final outputs to stakeholders effectively.

• Utilize quality tools to align outputs with their creators, ensuring that solutions fulfill operational standards.

⛳️ Requirements

• Extensive experience in project management and/or roles focused on PMO.

• Practical expertise in Kanban methodologies.

• Proficiency in project management software, particularly Jira.

• Knowledgeable in quality management methodologies and tools, including 5W2H, Ishikawa, root cause analysis, and the GUT matrix.

• Advanced understanding of the Google Workspace environment, encompassing Google Sheets, Docs, and Slides.

• Experience with or familiarity with Artificial Intelligence projects, such as Gemini or Claude, in operational settings.

• Exceptional communication, interpersonal, and negotiation abilities, with the skill to diplomatically negotiate timelines and project scope with stakeholders.

🏝️ Benefits

• Competitive salary.

• Profit-Sharing and Results Participation (PLR – for eligible roles).

• Variable compensation (for eligible roles).

• Health insurance.

• Dental insurance.

• Life insurance.

• Wellhub (formerly Gympass).

• QuintoCare: complimentary psychological, legal, social, and financial support.

• Meal and food vouchers.

• Day off for birthdays.

• Benefits for Mother’s Day and Father’s Day.

• Home office allowance.

• Work From Anywhere (WFA) initiative.

• Childcare allowance.

• Support for parents of children with atypical needs.

• Extended parental leave.

• Kit Leiturinha.

• Collaborations with educational institutions.