Operations Supervisor

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee comprehensive account management and Statement of Work (SOW) duties.

• Organize, coordinate, and manage program staff.

• Assist employees in resolving daily challenges and liaise with customers and senior operations leadership.

• Assess staffing requirements and allocate tasks according to schedules.

• Acquaint employees with organizational policies, procedures, and regulations.

• Offer developmental opportunities and ongoing training.

• Supervise SOW renewals, terminations, recruitment, onboarding, and annual evaluations.

• Manage monthly quality reports, billing validations, quarterly business reviews, and business development initiatives.

• Authorize weekend and overtime work as necessary.

• Update monthly documentation and metrics.

• Assist with price quotations, order entry and acknowledgment, customer-specific weekly reports, meetings, order updates, pricing, material requests, communications, Salesforce case management, and daily team support.

⛳️ Requirements

• A minimum of 5 years of experience in operations and personnel management.

• Prior experience in staffing is preferred.

• High School Diploma is required.

• A Bachelor's degree (BA/BS) is preferred.

• Proficient computer skills in Microsoft Office Suite (Word, Excel, Outlook & SharePoint).

• Strong proficiency in Excel is essential.

• Experience with SAP and Salesforce is preferred.

• Excellent organizational skills.

• Background in customer service or project management.

• Familiarity with data collection practices.

• Capability to prioritize tasks, make swift decisions, and operate under tight deadlines in a dynamic environment.

• Occasional travel to the site location in Salem, VA may be required as needed.

🏝️ Benefits

• Comprehensive compensation package, including applicable benefits for the position.

• Opportunities for professional and personal growth in expertise and skills.

• Ongoing training and development opportunities.

• A supportive, inclusive, and collaborative work environment.