Operations Supervisor

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Lead, mentor, supervise, and enhance the skills of the operations team members.

• Establish schedules and coverage while balancing workloads during peak periods.

• Manage daily coordination and communication among program support, field support, and business development support.

• Address escalations and streamline workflows for efficiency.

• Track turnaround times, quality, productivity, and customer satisfaction.

• Present performance results to program leadership and utilize data for team coaching.

• Ensure adherence to program guidelines, client specifications, and company policies.

• Maintain precise, audit-ready data and documentation.

• Assist in predicting staffing requirements and monitor hours and program expenditures.

• Alert leadership to budget discrepancies.

• Oversee IQ Ops financial processes, including trade ally invoice validation, payment requests to accounts payable, purchase order requisitions, and change orders.

• Guarantee accurate and timely partner payments.

• Ensure program data is accurate, up-to-date, and reportable.

• Support Michigan's residential energy efficiency programs while maintaining regular communication with clients, contractors, and field teams.

⛳️ Requirements

• Two to four years of pertinent experience in program operations, field support, or a related environment.

• At least two years of experience in people management.

• Proficient data management and reporting capabilities.

• Background in residential energy efficiency or utility programs is preferred.

• If applicable, fulfill all DOT qualification criteria and adhere to relevant federal, state, and local transportation laws.

• Must have authorization to work in the country where the position is based without employer sponsorship or support.

• Successful candidates must complete pre-employment background checks.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Company-funded health care concierge service.

• 401(k) plan with company matching.

• Paid vacation, sick leave, personal time, and parental leave.

• Paid Volunteer Time.

• Employee Recognition Program with gift card redemption options.

• Employee Assistance Program.

• Access to on-demand training courses.