Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and quickly address urgent emails arriving in public folders outside of standard business hours.

• Resolve email inquiries by completing necessary actions and communicate follow-up requirements to the relevant Department Managers.

• Handle incoming calls via the after-hours emergency line.

• Address issues until resolved and escalate or coordinate follow-up actions with Department Managers as necessary.

• Cultivate and sustain relationships with both domestic and international clients, court reporters, videographers, interpreters, and vendors.

• Identify and allocate suitable resources to manage urgent or time-sensitive job requests.

• Format, review, and distribute preliminary draft transcripts to clients.

• Process final transcripts accurately in line with company standards.

• Provide support across various departments during peak times or as operational needs dictate.

• Stay updated on Operations Department protocols and perform essential functions across departments.

• Document and review Job Notes within ReporterBase accurately.

• Undertake additional duties and responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree is preferred, or at least three (3) years of experience in a customer service-oriented environment.

• Proven analytical thinking, sound judgment, and strong problem-solving skills.

• Proficiency in Microsoft Office applications (Outlook, Word, Excel, and Teams).

• Willingness and enthusiasm to learn and implement processes and protocols across various departments.

• Exceptional interpersonal and communication abilities, capable of interacting professionally and effectively with customers in real-time.

• Strong organizational skills, with the capacity to prioritize tasks, manage competing deadlines, and excel in a collaborative team setting.

• Demonstrated ability to uphold professionalism, discretion, and confidentiality in all interactions and work environments.

• Previous remote work experience with a proven track record of success in a virtual setting is highly preferred.

• Commitment to completing a comprehensive 5–6 month training period.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Health Savings Account

• Voluntary Term Life Insurance

• Voluntary Long-Term Disability

• Paid Time Off

• Paid Holidays

• 401(k)

• Employee Assistance Program (EAP)