Operations Specialist

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Travel to any Navion Senior Solutions community to act as Interim Executive Director for locations experiencing leadership gaps.

• Perform on-site assignments aimed at revitalizing struggling communities, with an emphasis on occupancy, staffing issues, expense management, regulatory compliance, satisfaction challenges, and other relevant areas.

• Provide support for new community openings during the pre-opening phase and initial lease-up periods as necessary.

• Contribute to regional revenue generation by facilitating move-ins, enhancing resident retention, and offering revenue support.

• Aid in overseeing regional expenses, including staffing, overtime, bad debt, team member turnover, and other controllable costs.

• Ensure program integrity by monitoring care services, memory care initiatives, compliance with regulations, and adherence to policies.

• Assist in training new Executive Directors and personnel in leadership roles.

• Conduct and evaluate Quality Assurance Audits.

• Address and resolve grievances from residents, families, and staff promptly and effectively.

• Ensure adherence to regulatory standards by overseeing service areas and implementing necessary changes.

⛳️ Requirements

• Bachelor's Degree is mandatory.

• An MBA is considered a plus.

• At least three (3) years of experience as an Assisted Living Executive Director with escalating responsibilities, including budget management, is preferred.

• Knowledge of and the ability to comply with relevant laws, rules, and regulations.

• Proven capacity to cultivate a collaborative work environment, manage conflict resolution, and mediate various situations within the workplace.

• Excellent interpersonal and communication skills, with the ability to engage effectively with a diverse range of stakeholders in the community.

• Flexibility to work varied schedules in a 24-hour operational environment.

• Willingness to travel up to 90% of the time and support long-term on-site assignments.

• Ability to obtain a multistate Administrator License (NC, SC, VA, GA, TN, WV, & KY are advantageous).

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision).

• Retirement Plan (401k).

• Paid Time Off (PTO) for full-time positions.

• Short & Long Term Disability Insurance.

• Life Insurance.

• Opportunities for Career Advancement.

• Instant access to earned wages through Tapcheck.