Operations Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Establish and nurture relationships with salon managers, franchise owners, and internal teams.

• Guide, inspire, and empower salon managers, general managers, and franchise owners to enhance salon performance.

• Oversee and record adherence to the Great Clips operational framework and brand standards.

• Assess salon operations and offer recommendations for performance enhancement.

• Conduct salon audits utilizing Great Clips tools and resources.

• Deliver coaching and professional development for salon managers.

• Collaborate with franchise owners and Great Clips personnel to boost performance and growth.

• Administer assigned market budgets to achieve expense and net salon objectives.

• Cultivate trust with franchise owners to foster positive organizational development.

• Inspire large audiences through public speaking and lead presentations.

• Operate from a home office when not traveling.

• Travel frequently to salons and attend company meetings.

⛳️ Requirements

• Must reside in the Detroit metro-market area.

• Strong ability to build relationships, motivate, coach, and influence others.

• Customer service-oriented mindset.

• Capability to conduct workshops and deliver presentations.

• Fundamental understanding of financial concepts.

• Proficient analytical and strategic thinking abilities.

• Ability to establish credibility and communicate effectively both verbally and in writing.

• Willingness to travel and maintain a flexible schedule, including evenings and weekends.

• Proficient in Word, Excel, Microsoft Outlook, and Internet functionality.

• Capacity to lift up to 20 pounds.

• Minimum of 2 years post-high school education in business or a related field and 4 years of salon/retail management experience required.

• Willingness to travel 40–60% of the time.

• Reliable and secure internet connection for remote work.

• This position is not eligible for immigration sponsorship.

🏝️ Benefits

• Health benefits.

• Wellness programs.

• Company-matching 401K.

• Tuition assistance.

• Personalized development plan.

• Opportunities for growth and promotion.

• Inclusive and diverse workplace culture.

• Spirit of innovation and ideas.

• Philanthropic and volunteer activities.

• Competitive salary.